TERMS & CONDITIONS
TERMS OF SALE
1. OUR CONTRACT WITH YOU
1.1 These terms of sale apply to all products supplied by Holistic Herb Limited (‘we/us’). Please read these terms of sale carefully and retain a copy for future reference.
1.2 When you submit an order to us, this does not mean that we have accepted your order. No contract exists between us for the sale of any products until we actually dispatch the products to you. Once we do so, there is a binding legal contract between us.
1.3 The contract is subject to your right of cancellation as a consumer.
1.4 We may change these terms of sale without notice to you in relation to future sales.
2. ORDERS FOR THE PRODUCTS
2.1 The description of the products you order will be as shown on our website at the time you place your order.
2.2 The products are subject to availability. If, for any reason beyond our reasonable control, we are unable to supply an item, we will not be liable to you except to ensure that you are not charged for that item. We will inform you as soon as possible, and refund or credit you for any sum that has been paid by you or debited from your credit / debit card for the products.
2.3 Our online store is available for non-commercial customers only. We reserve the right to refuse orders from businesses or orders that we consider are for commercial or other non-domestic use.
2.4 The products are not intended for resale. This includes not reselling the products through a third party website or organisation such as Amazon or Ebay. We reserve the right not to supply products to individual customers in response to orders where it is reasonable to assume they will be on-selling them.
2.5 Every effort is made to ensure that the prices shown on our website are accurate at the time you place your order. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before we dispatch the item concerned.
2.6 If an error is found on our website or in any order, We will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or credit you for any sum that has been paid by you or debited from your credit / debit card for the products.
2.7 In addition to the price, you will be required to pay a delivery charge for the products, as shown in the section of our website about delivery.
2.8 The price of the products and delivery charges are inclusive of VAT.
2.9 Payment for the products and delivery charges can be made by any method shown on our website at the time you place your order.
2.10 Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order.
3.1 The products you order will be delivered to the address you give when you place your order. However, for deliveries outside the United Kingdom additional delivery charges may apply. Please note that you may also be required to pay import duties and/or taxes when your order reaches your country. These and any other charges for customs clearance are your sole responsibility.
3.2 If there is no one at the address given who is competent to accept delivery of the products, you will be notified of an alternative delivery date or a place to collect the products by the chosen courier.
3.3 Every effort will be made to deliver the products as soon as possible after your order has been accepted, and in any event within 5 days of your order. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, we will inform you as soon as possible.
3.4 You will become the owner of the products you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.
4. YOUR RIGHT OF CANCELLATION
4.1 As a consumer, you have the right to cancel the contract at any time up to the end of fourteen days after you receive the products (see below).
4.2 To exercise your right of cancellation, you must give written notice to us by hand, post or email, at the address or email address shown below, giving details including the order number and the products ordered.
4.3 If you exercise your right of cancellation after the products have been delivered to you, the products must be returned to the address shown below. You must take reasonable care to ensure the products are not damaged in the meantime or in transit.
4.4 Once you have notified us that you are cancelling the contract, we will refund or credit you within fourteen days for any sum that has been paid by you or debited from your credit card for the products.
4.5 You will be responsible for the cost of returning any item to us unless the item is defective, or we have delivered the item to you in error. The item should be returned to us in their original condition. If we do not receive the item back from you we may arrange for collection of the item from you at your cost.
4.6 If you do not return the products as required, we may charge you a sum not exceeding the direct costs of recovering the products.
4.7 You can return faulty products up to 30 days from receiving your order.
4.8 As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect your legal rights.
6. DATA PROTECTION
6.2 We take all reasonable precautions to keep the details of your order and payment secure but, unless we are negligent, we will not be liable for unauthorised access to information supplied by you.
6.3 We will only use the information you provide about yourself for the purpose of fulfilling your order, or to notify you of similar products that we supply and that may be of interest to you from time to time, unless you agree otherwise. You can correct any information about you, or ask for information about you to be deleted, by giving written notice to us at the address or email address shown below.
7. APPLICABLE LAW
7.1 These terms of sale and the supply of the products will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract. This does not affect any legal rights you may have as a consumer under the law of any other part of the United Kingdom, or any other EU member state where you live, or any right you may have to take legal proceedings there.
TERMS OF WEBSITE USE
Commentary and other materials and information posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site or by anyone who may be informed of any of its contents.
INFORMATION ABOUT US
Holisticherb.co.uk is a site operated by Holistic Herb Limited. We are registered in England and Wales under company number 11522171 and our registered office at 28-29 New Road, Kidderminster, DY10 1AF. Our VAT number is 318220826.
For further information about Our products, or to deal with any queries, please contact our Customer Service Department by email at firstname.lastname@example.org
ACCESSING OUR SITE
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site or to restrict access to some parts or our entire site, to users who have registered with us without notice.
We will not be liable if for any reason our site is unavailable at any time or for any period.
When using our site, you must comply with the provisions of these terms as set out herein.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
You may use our Site only for lawful purposes. You may not use our site:
In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
Not to reproduce, duplicate, copy or re-sell any part of our Site in contravention of the provisions of these terms.
Not to access without authority, interfere with, damage or disrupt:
any part of our Site;
any equipment or network on which our Site is stored;
any software used in the provision of our Site; or
any equipment or network or software owned or used by any third party.
INTELLECTUAL PROPERTY RIGHTS
We are the owner of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. Use of the site does not give you any rights as to the intellectual property herein.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us.
OUR SITE CHANGES REGULARLY
We aim to update our site regularly and may change the content at any time. Therefore we encourage you to read these terms regularly even if you are a registered user since these terms are legally binding on you. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
Our site is provided as it currently is and we do not guarantee that the site will meet your expectations or requirements.
We will not have any liability to you or any other person, arising out of or in connection with your use of the site or your inability to use the site or for any other reason including: (i) anything due to any events outside our reasonable control; or (ii) unforeseeable losses or damages.
Nothing in these Terms is intended to affect your statutory rights as a consumer.
Contracts for the supply of GOODS OR SERVICES OR INFORMATION formed through our site or as a result of visits made by you are governed by our Terms of Sale.
VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 as may be amended or re-enacted. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.
SUSPENSION, TERMINATION AND INDEMNITY
If you breach or fail to comply with these terms or any part hereof, we may take such action as we deem appropriate and may result in our taking all or any of the following actions:
Immediate, temporary or permanent withdrawal of your right to use our site.
Immediate, temporary or permanent removal of any posting or material uploaded by you to our Site.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude all and any liability for actions taken in response to breaches of these terms. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
JURISDICTION AND APPLICABLE LAW