Returns Policy

Thank you for shopping with Holistic Herb Ltd. We strive to provide high-quality CBD and supplement products and exceptional customer service. In the unlikely event that you are not completely satisfied with your purchase, we offer a returns policy to ensure your satisfaction and peace of mind. Please read our policy carefully.

1.1. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.2. The following items are not eligible for return:
– Products that have been opened, used, or tampered with.

2.1. You have a period of 30 calendar days from the date of receipt to initiate a return.

2.2. If you wish to return an item, please contact our customer support team within the 30-day return period to request a return authorization. We will provide you with the necessary instructions to proceed with the return.

3.1. To initiate a return, please contact our customer support team via email at info@holisticherb.co.uk. Provide your order details, including the order number and the reason for the return.

3.2. Once we have verified your eligibility for a return and provided you with a return authorization, you will be responsible for securely packaging the item and shipping it back to us. We recommend using a trackable shipping method to ensure that the item reaches us safely.

3.3. You will be responsible for all return shipping costs, except in cases where the return is due to an error on our part (e.g., incorrect item shipped, damaged item).

4.1. Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.

4.2. If your return is approved, we will initiate refund to your original payment method within 30 calendar days. The refund will include the purchase price of the item and any applicable taxes, excluding any original shipping charges.

4.3. Please note that it may take some time for the refunded amount to be reflected in your account, depending on your payment method and financial institution.

5.1. We do not offer direct exchanges for products. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

6.1. If you receive a damaged or defective item, please contact our customer support team immediately. We will require photos or other evidence of the damage or defect for our records. We will assess the situation and provide a resolution, which may include a replacement, refund, or store credit.

If you have any questions or concerns regarding our returns policy, please feel free to contact our customer support team:

Holistic Herb Ltd
Huboo Ref 9719
Huboo Returns
Unit 2 More Plus Central Park
Hudson Ave
Severn Beach
BS35 4EL

Please note that our returns policy is governed by UK law, and any disputes will be subject to the jurisdiction of the UK courts.